support-response-handbook

support-response-handbook is a publishable AgentPM Knowledge package for direct context loading in support workflows.

It is intentionally a multi-file mode: "context" example. The point of this package is to show that a Knowledge artifact can bundle reusable operational guidance without pretending that every retrieval problem needs embeddings or vector search.

Use it for:

• drafting customer-facing replies with a consistent tone
• deciding when a thread should be escalated or handed off
• keeping response templates and support principles packaged together as one installable artifact

The package includes:

• knowledge/docs/response-principles.md
• knowledge/docs/escalation-guidelines.md
• knowledge/docs/message-templates.md
• knowledge/provenance/sources-manifest.json

Local development

From this directory:

agentpm lint
agentpm knowledge build
agentpm knowledge inspect .
agentpm publish --dry-run

The source for this Knowledge package can be found here.