@zack/support-response-handbook

Multi-file support response handbook for direct context loading across drafting, escalation, and customer messaging workflows.

Install
agentpm install @zack/support-response-handbook@0.1.0
Inspect / query
agentpm knowledge inspect @zack/support-response-handbook@0.1.0
Weekly installs
1
0%
Last publish
1d ago
v0.1.0
agent.json
{
  "name": "support-response-handbook",
  "version": "0.1.0",
  "description": "Multi-file support response handbook for direct context loading across drafting, escalation, and customer messaging workflows.",
  "knowledge": {
    "mode": "context",
    "documents": [
      {
        "path": "knowledge/docs/response-principles.md",
        "role": "context",
        "bytes": 1661,
        "sha256": "sha256:8fe07112ebec2bee9824f6174e41d7324891796c6b49749c7c06bbf961baffd3",
        "description": "Core support-response principles for tone, structure, and next-step clarity.",
        "content_type": "text/markdown"
      },
      {
        "path": "knowledge/docs/escalation-guidelines.md",
        "role": "reference",
        "bytes": 1868,
        "sha256": "sha256:10184d5e21948b13fc2b0cc46bc1a9d38bd85c8c13e832e799ce563165d05b9d",
        "description": "Escalation thresholds and handoff guidance for billing, outage, and account-risk cases.",
        "content_type": "text/markdown"
      },
      {
        "path": "knowledge/docs/message-templates.md",
        "role": "reference",
        "bytes": 1188,
        "sha256": "sha256:5a1cfa37356dd484ed18b8100a8f5bd30550f84a7a4ed256b4f9a3c95fc60fd1",
        "description": "Reusable message patterns for acknowledgements, follow-ups, and escalation notices.",
        "content_type": "text/markdown"
      }
    ],
    "context": {
      "total_bytes": 4717,
      "content_hash": "sha256:6d1bdc762b4469df4f2a320d223afad243245c6c8c8731ef63a64fdc27e23d58",
      "document_count": 3
    },
    "provenance": {
      "builder": {
        "name": "agentpm-examples-manual-curation",
        "version": "2026-07-12"
      },
      "generated_at": "2026-07-12T00:00:00Z",
      "sources_manifest_path": "knowledge/provenance/sources-manifest.json"
    }
  },
  "readme": "README.md",
  "license": {
    "spdx": "MIT"
  }
}
Knowledge metadata
Mode
Context mode
Context documents
Document count
3
Total bytes
4.6 KB
Content hash
sha256:6d1bdc762b4469df4f2a320d223afad243245c6c8c8731ef63a64fdc27e23d58
knowledge/docs/response-principles.md
text/markdownRole: context1.6 KB
knowledge/docs/escalation-guidelines.md
text/markdownRole: reference1.8 KB
knowledge/docs/message-templates.md
text/markdownRole: reference1.2 KB
Provenance
Generated at
2026-07-12T00:00:00Z
Builder
agentpm-examples-manual-curation@2026-07-12